FAQs

DELIVERY

We aim to despatch all orders within 2-3 days of your order. Priority delivery can be selected at checkout, we aim to despatch all express delivery purchases on the same business day if order if placed before 1pm or the next business day. Our shipping days are Monday to Friday, shipments sent on a Friday will be delivered on Monday. 

DELIVERY PRICES

Orders under £25
Standard delivery - £5
Priority Delivery - £10

Orders over £25
Standard delivery - Free
Priority Delivery - £5
Next day before 12 - £10

RETURNS POLICY

To be eligible for a full refund or exchange, the product must be returned in unused condition in the original packaging within 30 days of delivery.

Any returns received outside of this time frame (except for faulty or damaged products) will be subject to rejection at our discretion.

To request a return, please contact our customer service team at returns@capitalangling.co.uk.

Our team will aim to get back to you as soon as possible to process the return.

You will be sent a returns form once the request has been reviewed.

Please specify the exact reasons for your return request and provide your order number.

We reserve the right to deduct return shipping costs if a return is deemed to be the buyer's responsibility.

RETURNS PERIODS

To process a refund or exchange, we must receive the returned item within 30 days of delivery.

PLEASE NOTE: Any products returned without a returns form from our customer service team will not be processed. Any products returned outside of the return period specified above (except for faulty or damaged products) may be rejected or may only qualify for a partial refund. This does not affect your statutory rights. We may instead return your purchase to you. Before sending it, you will be charged the applicable delivery fee for the products and your location.

PROOF OF PURCHASE

No refund or exchange will be processed without a valid receipt, delivery note, or proof of purchase.

PROCESSING

We aim to process all returns within 3-4 business days of the item being returned to us.

FAULTY OR DAMAGED GOODS

Most products available are guaranteed by manufacturers' warranties for up to 1 year after purchase. Some products have longer warranty periods, and this will be noted in the product description. Manufacturer's warranty does not cover wear and tear. In the event of a product becoming faulty, please contact our customer service team who will liaise with the manufacturer on your behalf. Please note due to manufacturer processing times this can take 6-8 weeks and is out of our control. We will do everything we can to ensure this is dealt with as quickly as possible for you.

CARE HANDLING OF GOODS

When your products arrive, please fully inspect them and try any items on for size. Should you decide not to keep your purchase, you have a statutory duty to ensure care is taken of the goods. Please ensure goods are not damaged, and the packaging is kept intact. Should you decide to return any item, it must arrive in new condition with all packaging undamaged.

PLEASE NOTE: We reserve the right to reject or deduct any amount due by way of compensation for repairs to cover any losses where the correct care has not been taken and returned in an as-new state.

COMPLAINTS PROCEDURE

Should you be unsatisfied with the service you have received, you can directly complain to hello@capitalangling.co.uk, giving as much information as possible including your name, order details, and a clear description of the dispute or complaint. Please include your contact details, and this will be investigated by a senior member of our team to aim to find a solution as quickly as possible.

Yes click and collect is available at the checkout, once you have your items in your basket you can select at checkout to click and collect. Our store is located in Sheffield S20. 

At the moment, we do not ship orders outside of the UK.

If you purchase a Capital Angling voucher, this can be used as a payment option at checkout either online or in our physical store. These are processed automatically so they will be available immediately. You will have to refresh your browser to see the balance within your account. If you have any queries regarding this process, please get in touch with our customer service team by emailing us at hello@capitalangling.co.uk

For any queries, please contact our customer service desk: support@capitalangling.co.uk

We aim to answer any questions within 24 hours but do be aware that our service desk is open between 0830 - 1630 Monday - Friday. Please provide your full name and as much detail as you feel is necessary to help us assist you with your enquiry.

Yes, our media team are always out filming fantastic new fishing content. This can be found on our YouTube channel. We strive to produce the highest quality informative content totally free to watch.

Yes, please send to media@capitalangling.co.uk we would love to hear your ideas.

We have a number of anglers supported by Capital Angling, if you feel you would make a great addition to our promotional team please send a covering letter and catch pictures to promoteam@capitalangling.co.uk

We love great content and using out platform to share it.

Content must be of high quality, informative and not offensive in any way. If you believe you have some great content that you believe our followers would love, please send details to media@capitalangling.co.uk.

Any published content must be unique and not found elsewhere, we will credit the content to you if published.

We are currently recruiting a number of roles including

• Graphic Designer
• Customer Service representative
  
  Our Angling and Media teams, we are always on the lookout for talented individuals who can bring fresh ideas.

If you believe you are the next Capital superstar, send us your CV and a covering letter explaining why you would be a great fit for the Capital team to careers@capitalangling.co.uk